Choose System Only Or System + Coaching

System & Setup Only

  • Individual and Group Coaching:
    The software caters to both one-on-one and group coaching sessions.
  • Support Tools for Leaders:
    Team leaders are equipped with tools to prepare for sessions and suggest actionable items for agents.
  • GROW Form Integration:
    The system offers a GROW coaching method form that can be filled online or printed for offline use.
  • Scannable Paper Forms:
    Paper forms can be scanned, and the system will automatically recognize and input the written data into the user's learner log and other reports.
  • Learner Log:
    A comprehensive historical view of all activities and coaching events for an agent over the past year.
  • Cross-team and Role Tracking:
    The system tracks agents as they transition between teams and roles, consolidating handwritten and digital data in a chronological sequence.
  • Support for Learning Teams:
    Group coaching sessions are supported, allowing team leaders to document individual and group learnings.
  • Extensive Reporting:
    Provides detailed reports at the agent, team, and contact center levels, including the ability to view all coaching events and delve into specific details.
  • Security and GDPR Compliance:
    The system identifies potential GDPR risks when names or numbers are entered and alerts the user.
  • AI-Powered Email Interaction:
    Users can interact with the system using natural language via email, eliminating the need for password management for most users. A dedicated login interface is available for managers.

Outsource Coaching Service

  • Full System Features:
    We use to enable all our outsourced coaching and give you full access to all reports.
  • Full Outsourcing:
    Option to completely outsource agent coaching and team leader upskilling.
  • Remote Coaching:
    Tailored for remote or hybrid working teams, ensuring flexibility and accessibility.
  • Expert Coaches:
    Team of specialists in individual and group coaching with formal qualifications in psychology and coaching.
  • Induction Sessions:
    Initial sessions to introduce and onboard new agents or teams.
  • One-to-One Sessions:
    Personalized coaching sessions tailored to individual needs.
  • Learning Team Sessions:
    Group coaching sessions to foster collective learning and growth.
  • Quarterly Staff Reviews:
    Periodic evaluations to assess progress and areas of improvement.
  • Flexible Scheduling:
    Coaching sessions available from 9:00 AM to 8:00 PM, Monday to Saturday.
  • Outcome Alignment:
    Coaching tailored to achieve specific metrics or objectives set by the client.