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Individual and Group Coaching:
The software caters to both one-on-one and group coaching sessions.
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Support Tools for Leaders:
Team leaders are equipped with tools to prepare for sessions and suggest actionable items for agents.
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GROW Form Integration:
The system offers a GROW coaching method form that can be filled online or printed for offline use.
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Scannable Paper Forms:
Paper forms can be scanned, and the system will automatically recognize and input the written data into the user's learner log and other reports.
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Learner Log:
A comprehensive historical view of all activities and coaching events for an agent over the past year.
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Cross-team and Role Tracking:
The system tracks agents as they transition between teams and roles, consolidating handwritten and digital data in a chronological sequence.
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Support for Learning Teams:
Group coaching sessions are supported, allowing team leaders to document individual and group learnings.
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Extensive Reporting:
Provides detailed reports at the agent, team, and contact center levels, including the ability to view all coaching events and delve into specific details.
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Security and GDPR Compliance:
The system identifies potential GDPR risks when names or numbers are entered and alerts the user.
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AI-Powered Email Interaction:
Users can interact with the system using natural language via email, eliminating the need for password management for most users. A dedicated login interface is available for managers.
